Bad Bot Report

Diving deeper into analytics for bot defense.

Project Type:

UX Designer at F5

Duration:

Sep. – Oct. 2022, Jan. – Mar. 2023

Members:

5 designers, 7 developers, 1 PM, 3 data scientists, 1 data visualization engineer, 2 security support engineers, 1 solution architect, 1 consulting manager, 2 technical account managers

Practice Areas:

UX design, information architecture, interaction design, information visualization

My Role:

I served as a UX designer and co-worked closely with PM and multiple project stakeholders.

Project Vision

F5XC (Distributed Cloud) is a SaaS-based security, networking, and application management console, on which Bot Defense is one of the workspaces that is migrated from the Shape Protection Manager (SPM) which could identify and mitigate malicious bots to protect Internet applications from automated attacks. During the migration, we came up with a new service roadmap, aiming to fix the information overload and inefficient presentation issues, and improve the UX with self-serviceability and operation efficacy. Reports are the new sections that we came up with to support application owners (AOs), and security engineers to efficiently take a deep dive as the first step of making policy configuration decisions. One of them is the Bad Bot Report, which focuses on bad bot traffic analysis and the intent behind attacks.

Challenges

Navigate through ambiguity and iterate design to meet changing requirements due to user needs and tech constraints gathering along the way.

Present complex data in a logical, readable, digestible, and intuitive way for users.

Follow the existing design patterns to achieve consistency but meanwhile innovate new patterns to support new functionalities and improve user experience.

To be Continued...

Part of the project is still ongoing. Please contact me to learn more. Thank you.